You can track the progress of your order using a unique tracking reference number. You can find your number in your order history.
Alternatively, you can find the unique tracking reference number on the email you will have received from us (UK deliveries) or Barlin Delivery (overseas deliveries). You will also find the link to the appropriate section of the courier's website.
Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier’s first visit they may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain). A calling card will be posted through your door to let you know this has been done. Our couriers will deliver until 9pm in most areas!
The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt they will return the goods to us and we will issue a refund. We reserve the right to re-charge the delivery cost for re-delivery.
For further information you can also email our Customer Services team who will look into this for you.